Privacy Policy

Heft is a local hauling and delivery app. Customers book pickups and drop-offs. Drivers accept jobs. This page explains what we collect and why.

Information we collect

• Account: email, display name, phone number, and password (stored by our auth provider).
• Jobs: pickup and drop-off addresses, item details, photos you or a driver upload, notes, and signatures.
• Location: a driver’s location while a job is active, so the customer can track the run.
• Payments: card details are handled by Stripe. We store payment status and amounts, not full card numbers.
• Support: messages you send through Help or Report a problem (including to support@hefthaul.com).

How we use it

• Run bookings, matching, tracking, proof of delivery, and receipts.
• Contact you about a job (calls, texts, or email you provide).
• Improve reliability and prevent fraud or abuse.
• Meet legal or safety requirements when we must.

Sharing

We share what a job needs with the other party on that job (customer or driver). We use service providers that process data for us, including hosting, authentication, maps, email, and payments. We do not sell your personal information.

Retention

We keep account and job records as long as your account is open and as needed for receipts, disputes, and legal recordkeeping. You can request deletion (see below).

Your choices

• Update your name or phone in the app Profile.
• Delete your account in the app, or use the account deletion page.
• Email privacy questions to support@hefthaul.com.

Children

Heft is not directed at children under 13. We do not knowingly collect their information.

Changes

We may update this policy. The effective date above will change when we do. Continued use means you accept the updated policy.